Reference

What You Agree To When You Use bos138

These terms set out the rules that apply to your bos138 account — from how you open it and fund it via DANA, OVO, or GoPay, to how we handle disputes and close accounts.

Account eligibility rulesDANA, OVO & GoPay deposit termsWithdrawal conditionsAccount suspension policyApplicable law & jurisdiction
bos138 What You Agree To When You Use bos138
TERMS CONTACT

Reach Us About These Terms

If any clause in these terms is unclear or you believe an error has been made in how a rule was applied to your account, contact our support team directly. For account-specific queries — such as a transaction dispute or a suspension notice — include your registered account ID so we can pull your history quickly. Players in Depok and across Indonesia can reach us through the channels below; response times vary by channel but all formal term-related disputes are logged and followed up in writing.

Team online

Live Chat

Available around the clock from inside your account dashboard. Use this for fast queries about how a specific term applies to your activity or a recent DANA, OVO, or GoPay transaction.

Email Support

For formal disputes or written records of a term-related decision, email our support address shown in your account settings. We respond with a reference number for every submission.

Account Help Centre

Our help section inside the platform covers common term questions — account limits, withdrawal conditions, and what triggers an account review. Check there first for a fast answer.

ACCOUNT INTEGRITY

How We Apply These Terms Fairly

Our terms exist to keep every account on the platform consistent and fair. We enforce them the same way for every account — no exceptions based on deposit size or method. When a rule is applied to your account, you can ask us to explain it in writing. Below are the six areas we handle with particular care under these terms.

Data We Hold We keep the registration details you provide — name, contact, and payment method references — for as long as your account is active and for the period required by our operating obligations. You can request a summary of what we hold.
Cookie Use Our platform uses cookies to keep your session active and to remember your preferred payment method between visits. You can clear cookies at any time, though this will log you out of your current session.
Account Security We apply two-step verification for login and for withdrawal requests. If you receive an OTP you did not request, change your password immediately and contact live chat. We never ask for your PIN over chat or email.
Data Retention Period Account data is kept for the duration your account remains open, plus the retention window required under our operational obligations. Closed accounts are archived, not immediately deleted, in line with standard practice.
Who to Contact for Data Requests To request a copy of your account data, correction of an error, or deletion where permitted, submit a written request via the email channel in your account settings. We acknowledge all requests within a reasonable time.
How to Request a Term Change Review If you believe a term has been applied incorrectly to your account, raise it through live chat first. If unresolved, escalate via email with your account ID and the specific clause you are disputing. We document every escalation.

Common Questions About Our Terms

These are the questions we hear most often about how our terms work in practice. Each answer reflects the actual rule as written — not a general summary. If your situation is not covered here, contact support with your account ID and the relevant clause number.

No. You accept the terms once when you open your account. Any update we make is published on this page; if a change is material, we notify you before it takes effect. Logging in after a published update counts as continued acceptance.

For minor clarifications, we may update the page without direct notice. For changes that materially affect your account — such as withdrawal conditions or account eligibility rules — we notify you via your registered contact before the change takes effect.

Depending on the severity, we may restrict specific features, suspend your account temporarily, or close it permanently. We send a notification explaining the action. You can respond in writing through our email support channel to contest a decision.

The core account terms apply equally regardless of which wallet you use. Each wallet provider also has its own service agreement that covers the wallet side of the transaction. For anything that happens inside your bos138 balance, our account terms take precedence.

Submit a written request through the email address listed in your account settings. Include your account ID and specify what data you are requesting. We acknowledge all data requests and process them within a reasonable period.

Our terms apply consistently to all accounts. We do not make individual exceptions. If you believe a term was applied incorrectly, raise it through live chat and escalate to email if needed — we review every formal dispute with a written response.

Contact support immediately via email with your account ID and the suspension notice reference. Include any evidence you have that the decision was made in error. We log all suspension disputes and respond in writing with our findings.

Not immediately. Closed accounts are archived for the retention period required under our operational obligations. After that period, data is removed in line with standard practice. You can request details of our retention timeline via email.

Access to bos138 and the enforceability of these terms depends on local law and is available only where your region permits it. We do not make specific legal jurisdiction claims on this page; eligibility is assessed based on applicable local regulations at the time of use.

The current version of our terms is always the one published on this page. We do not display a version date publicly, but if you need confirmation of what terms applied on a specific date — for example during a dispute — contact support in writing with your account ID.